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FAQs

1. Are your products ready stock? 
Yes our products are ready stock. Even if they are sold out, we might still be able to make by order depending on the availability of material. Simply contact us to inquire.
2. Do you have any retail stores?
We do not have any retail stores at the moment but we plan to open one in the future. We will announce the good news once it is opened. 
3. I don't think I fit in your size range. Can I order custom size?
Yes, you can order custom size. Simply contact us for more information. 
5. Do I have to create an account to shop at leonyevelyn.clothing?
You do not need to create an account to shop at our store as you can purchase as guest. However we do recommend you to create an account so you do not need to fill in details for your next purchase.  
6. Can I exchange or return products?
Yes you can exchange or return products by referring to our Exchange and refund policy
7. Do you have local pick up option? 
We do provide local pick up option at Surabaya. Please contact us for more information. 
8. Can I exchange or return sale products?
Unfortunately sale products cannot be exchanged or returned. 
9. I have an outfit in mind but I cannot find it anywhere. Can you make it for me? 
Yes we can. We do provide personal order service. Please contact us for more information. 
10. I have a big event coming soon and I don't know what to wear. Can you design something for me? 
Yes we do design personal outfit for big events such as wedding ceremony, prewedding photoshoots, birthday parties, and others. Please contact us to discuss directly with our designer. 
11. Where do you manufacture your products?
Our products are self designed and manufactured in Surabaya, Jawa Timur, Indonesia.